If your tracking information shows that your order was delivered but you haven’t received it, we recommend first contacting the shipping carrier directly using your tracking number to inquire about the delivery status.
Sometimes packages are scanned as delivered a day early or may be left in a secure location such as a mailroom, porch, or with a neighbor.
If the carrier is unable to help locate your package after you’ve reached out to them, please contact our Customer Service team for further assistance.