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Shipping, Order Tracking and Delivery information

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Will I have to pay international taxes & duties?
I used a forwarding service to have my order sent to another address after it was delivered to the shipping address and my order was lost or stolen. Can you replace my lost order?
Can I send an order to multiple addresses?
When will I receive my item?
Where do you ship from?
What is your general shipping policy?
Do you ship internationally?
I was charged a fee because I used a forwarding service to ship my packages. Who is responsible for that fee?
I don’t like a certain postal carrier and want you to use a different carrier, is that possible?
My order says that it has shipped, but the tracking information has not been updated or says pre-shipment or “preparing to ship”.

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I placed multiple orders; can I combine the orders to pay less shipping?

April 15, 2024 11:39 Updated

No. Multiple orders that have been placed on the same day (or different days) can not be combined.

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