About Netflix Shop
Account Support
- Do I need a Netflix Shop account to place an order?
- Can I use my Netflix account login to sign into Netflix Shop?
- How to update my billing information and payment method?
- How to change my password?
- Forgot my username or password.
- How do I change the email associated with my Netflix Shop account?
Products: Sizing & Availability
Gift Wrapping and Messaging
Gift Cards
- Does Netflix Shop offer E-Gift Cards?
- What does the recipient receive when I send a Netflix Shop E-Gift Card?
- When is the Netflix Shop E-Gift Card sent to the recipient?
- What can my Netflix Shop E-Gift Card not be used for?
- Can a Netflix E-Gift Card be used on the Netflix Shop?
- I just received a Netflix Shop E-Gift Card. How do I use it?
Coupon Codes and Discounts
- How can I apply a coupon or discount code to my order?
- Can I add a discount code after placing my order?
- Why didn’t my discount code apply to my whole order?
- Can I use multiple discount codes in my order?
- I signed up for the newsletter but I never received my 15% off coupon.
- Why isn’t my discount code working?
Payment Information
- What methods of payments do you accept?
- How are taxes and duties calculated for my order?
- Can I place an order with a tax exemption or for a tax-exempt organization?
- Why was I charged sales tax if my state doesn’t have sales tax?
- Can I use the same payment method from my Netflix account on the Netflix Shop?
Returns and Exchanges
- Can I return my order?
- Do I get a full refund on my return?
- How long does it take to receive a credit on my return?
- Do I have to pay for the return shipping label?
- Can I use my own shipping label for a return?
- I don’t have a printer. How can I print my return label?
Cancellations and Changes
- I just placed my order, can I cancel it?
- I ordered the wrong size, color, or quantity. Can you update my order?
- Can I add another item to my order after it’s been placed?
- Can I change the address on my order after it’s been submitted?
- How can I update my address if a shipping label has been created?
Shipping, Order Tracking and Delivery information
- What is your general shipping policy?
- Where do you ship from?
- Do you ship internationally?
- Will I have to pay international taxes & duties?
- Can you ship to a U.S. Military address (APO/FPO)?
- Can you ship to a P. O. BOX?
Ordering Information
- What is the ordering process?
- How can I place my order?
- Why are there different time frames for processing and shipping?
- I want to purchase an item that is out of stock. Can this be done?
- I got a back-in-stock email, but it sold out again. Can I still buy it?
- Why was my order canceled?
Personalization Policy
General Questions
- What does "pre-order" mean?
- What is a business day?
- What is your privacy policy?
- How can I unsubscribe from Netflix Shop marketing emails?
- Can I receive a donation from Netflix Shop for my charitable event?
- How can I get help with my Netflix streaming account?