About Netflix Shop
Account Support
- Where to get help for my Netflix streaming account?
- Can the frequency of emails sent to me be changed?
- How to update my billing information and payment method?
- How to change my password?
- Forgot my username or password.
- Is a shop account required to place an order?
Products: Sizing & Availability
Gift Wrapping and Messaging
Gift Cards
- Can I use a gift card for the Netflix service on Netflix Shop?
- Can a Netflix gift card be used in this shop?
- What can I do to ensure that the Gift Card is delivered to the recipient?
- What happens if I need to return something I purchased with my Gift Card?
- What does the recipient receive when I send an E-Gift Card?
- How do I cancel a Gift Card?
Coupon Codes and Discounts
- Do you match competitors’ prices?
- I forgot to include my discount code when I placed my order. Can you add this code for me?
- Can I use multiple discount codes in my order?
- My coupon code didn’t apply to all of my order!
- How can I apply a coupon or discount code to my order?
- I signed up for the newsletter but I never received my 15% off coupon.
Payment Information
Returns and Exchanges
- Will the product picture on your Shop be exactly the same as the actual product shipped?
- The item I purchased arrived damaged. What can I do?
- I received the wrong item, what can I do?
- Can I exchange items in my order?
- Can I use my own shipping label?
- I don’t have a printer at home. How do I print my return label?
Cancellations and Changes
- I need to add an extra item to my order. Can you update this for me?
- I ordered the wrong size/color/quantity! Can you please update this for me?
- How can I update my address if a shipping label has been created?
- Can I change the address on my order after it has been submitted?
- I just placed my order, can I cancel it?
Shipping, Order Tracking and Delivery information
- Will I have to pay international taxes & duties?
- I used a forwarding service to have my order sent to another address after it was delivered to the shipping address and my order was lost or stolen. Can you replace my lost order?
- Can I send an order to multiple addresses?
- When will I receive my item?
- Where do you ship from?
- What is your general shipping policy?
Ordering Information
- I ordered a 100% cotton shirt and received a 90% cotton, 10% polyester shirt. Did I get the wrong item?
- I received a notification that an item was back in stock, but when I went to purchase it, it was sold out again. Can I still purchase this?
- Why was my order canceled?
- I want to purchase an item that is out of stock. Can this be done?
- How can I place my order?
- Why are there different time frames for processing and shipping?
Personalization Policy
General Questions
- How can I get in touch with Netflix regarding upcoming releases?
- How can I reach out to customer service regarding my Netflix streaming account?
- What does Pre Order mean?
- What is a business day?
- I would like to receive a donation for a charitable event I am hosting. Can you provide a donation?
- How can I unsubscribe from your marketing emails?